GIFT VOUCHERS

If you are looking for the perfect gift for a loved one, friend or colleague who loves to travel, the HiSky Gift Voucher is the perfect solution.

The voucher can be used to book flights or purchase additional services, giving the recipient the freedom to choose when and how they want to use their gift.

The cost of the voucher is flexible, you will choose, depending on your budget, the amount of credit you want to give.

HiSky gift vouchers are valid for one year from the date of purchase, giving the recipient plenty of time to plan their dream trip.

To purchase a gift voucher, email us at [email protected]. Tell us the value you chose for the voucher and the name of the beneficiary, and you will shortly receive the HiSky gift voucher by email, ready to be gifted.

In addition, you do not have to worry, if the price of the flight chosen by the beneficiary will be higher than the value of the voucher, he will be able to easily pay the difference, through all payment methods accepted by HiSky.

IMPORTANT: The purchase of flights or additional services using a gift voucher is done through the Customer Relations service, by email at [email protected]..

Transportation of animals (pets and service)

Pets can be carried on board the aircraft on all routes operated by the company, except London. Animals accepted on board are only dogs and cats, in strict compliance with the conditions imposed by the company and the legislation in force.

In the passenger cabin, it is accepted to transport small live pets (dogs or cats) in special cages with a maximum size of 115 cm and a maximum total weight of 8 kg (animal + cage).

The owner is required to place the cage under the front seat for the duration of the flight. The service fee for transporting pets for a flight segment is determined based on the destination:

• Domestic flights within Romania, including the Bucharest–Chișinău–Bucharest flight: 50 EUR
• Flights to and from TLV (Tel Aviv) and DUB (Dublin): 100 EUR
• Flights to and from New York (JFK) and Chicago (ORD): 100 EUR
• Flights to other destinations operated by HiSky: 70 EUR

! Service dogs for individuals with disabilities will be carried free of charge, in in addition to the free baggage allowance, in accordance with the carrier's regulations.

Passengers traveling with pets in the cabin must report to the airport check-in counter at least 90 minutes before take-off to complete the necessary formalities. The presentation at the check-in desk is also necessary in the situation where the online check-in was carried out or the passengers do not have checked baggage.

To travel with your pet to an EU member state, live animals must meet the following conditions:

• be at least 7 months old;

• have a microchip implanted under the skin;

• have a health card;

• the rabies vaccine must be valid, according to the legislation: http://ec.europa.eu/food/animals/pet-movement/eu-legislation/non-commercial-eu_en

• have a passport for animals, issued by the veterinarian.

The owner who is solely responsible for obtaining all the necessary permits and certificates.

The carrier does not assume liability for injury, loss, illness or death of animals, refusal of entry or transit on the territory of another state, if the damage was not caused by the negligence of the carrier. The person transporting the animal will cover all expenses, losses and liabilities imposed on the carrier.

Transportation of unaccompanied minors

Travel Conditions for Unaccompanied Minors (UMNR)

Romanian Citizens, Unaccompanied Minors

The UMNR procedure is a special service offered by the airline, which involves assistance and supervision by airline staff for minors aged 5 years and above traveling without parents.

For the safety of your child and to ensure a smooth airport experience, the following conditions must be met:

• Inform us at the time of booking if the minor will travel alone.
• Ensure that the service and payment of the fee have been confirmed.
• At the airport, ensure that the “Unaccompanied Minor – Transportation Request – Escort Notice” form is completed correctly and legibly.

Departure from Romania

Romanian citizens under 18 years old at the start of the journey leaving Romania are considered unaccompanied minors - UMNR SERVICE IS MANDATORY.

To provide the UMNR service, both parents must sign a notarized declaration authorizing the transport of the unaccompanied minor.

Arrival in Romania

For flights to Romania, Romanian citizens are considered unaccompanied minors if they are under 12 years old at the start of the journey - UMNR SERVICE IS MANDATORY.

From ages 12 to 18, the unaccompanied minor service is provided (subject to availability) only upon explicit request of the parent or legal guardian.

Domestic Routes

For flights within Romania, Romanian citizens are considered unaccompanied minors if they are under 12 years old at the time of travel - UMNR SERVICE IS MANDATORY.

From ages 12 to 18, the service is provided (subject to availability) only upon explicit request of the parent or legal guardian.

To comply with these requirements and to complete all formalities for transporting unaccompanied minors, parents or legal guardians must contact the airline at least 72 hours before the flight.

Citizens of the Republic of Moldova, Unaccompanied Minors

The UMNR procedure is a special service offered by the airline, which involves assistance and supervision by airline staff for minors aged 5 years and above traveling without parents.

For the safety of your child and to ensure a smooth airport experience, the following conditions must be met:

• Inform us at the time of booking if the minor will travel alone.
• Ensure that the service and payment of the fee have been confirmed.
• At the airport, ensure that the “Unaccompanied Minor – Transportation Request – Escort Notice” form is completed correctly and legibly.

Departure from the Republic of Moldova

Moldovan citizens under 18 years old at the start of the journey leaving the Republic of Moldova are considered unaccompanied minors - UMNR SERVICE IS MANDATORY.

A minor citizen of the Republic of Moldova traveling alone on HiSky flights requires a notarized declaration from a parent or legal representative, designating the airline’s flight crew as escorts.

It is recommended that the notarized declaration be prepared as close as possible to the flight date (not earlier than two weeks before the flight) due to possible crew changes.

Arrival in the Republic of Moldova

For flights to Moldova, Moldovan citizens are considered unaccompanied minors if they are under 12 years old at the start of the journey - UMNR SERVICE IS MANDATORY.

From ages 12 to 18, the service is provided (subject to availability) only upon explicit request of the parent or legal guardian.

To comply with these requirements and complete all formalities, parents or legal guardians must contact the airline at least 72 hours before the flight.

Citizens of Other Countries, Unaccompanied Minors

The UMNR procedure is a special service offered by the airline, which involves assistance and supervision by airline staff for minors aged 5 years and above traveling without parents.

For the safety of your child and to ensure a smooth airport experience, the following conditions must be met:

• Inform us at the time of booking if the minor will travel alone.
• Ensure that the service and payment of the fee have been confirmed.
• At the airport, ensure that the “Unaccompanied Minor – Transportation Request – Escort Notice” form is completed correctly and legibly.

Note: Some countries’ immigration authorities require additional documentation (such as notarized declarations or travel permits) for minors traveling alone.

It is recommended that parents check the exit and entry requirements of the minor’s country of residence, as well as those of the departure and destination countries, and ensure that all necessary documents are prepared.

UMNR service application by age:

• Children aged 5–12 years traveling alone - UMNR SERVICE IS MANDATORY.
• Children aged 12–18 years - the service is provided (subject to availability) only upon explicit request of the parent or legal guardian.

To comply with these requirements and complete all formalities, parents or legal guardians must contact the airline at least 72 hours before the flight.

*The UMNR service (Unaccompanied Minors) can be included in the passenger’s reservation upon request by contacting Customer Service at HiSky: HiSky Contact

• Domestic flights within Romania, including the Bucharest–Chișinău–Bucharest flight: 50 EUR
• Flights to and from TLV (Tel Aviv), DUB (Dublin), and STN (Stansted): 100 EUR
• Flights to and from New York (JFK) and Chicago (ORD): 150 EUR
• Flights to other destinations operated by Hisky: 70 EUR

Transportation of passengers with mobility impairments

Traveling can be challenging for individuals with limited mobility, and we are committed to ensuring that all our passengers have a comfortable travel experience. Our team is ready to provide people with mobility impairments with the necessary assistance according to their special needs without, extra charge.

We take it upon ourselves to fulfill all conditions necessary for the transport of any person with reduced mobility, provided that a request for special assistance is received and accepted in advance, at least 48 hours before the scheduled departure of the flight.

In the situation where the person with reduced mobility is assisted by an attendant, we will make every effort to assign adjacent seats, provided that prior notification is received at least 48 hours before the scheduled departure of the flight.

Whenever it is necessary to transport a recognized utility dog, with valid documents, it will be boarded in the cabin, with the prior notification of the company (at least 48 hours before the flight time). The passenger must assume the obligation to comply with the domestic legislation specific to the country where the destination airport is located and the applicable domestic rules regarding the transport of utility dogs on board aircraft. The transport of the companion animal will be carried out without additional charges.

If the person with reduced mobility requests (at least 48 hours before the flight time) to carry a maximum of two items of mobility equipment (including electric wheelchairs) on board, the airline will transport these without additional charges, subject to the possible limitation of space on the aircraft and the application of the relevant legal provisions in the matter of dangerous goods.

Special events

We understand that life is full of special moments that deserve to be celebrated in a unique and unforgettable way. That's why we offer you the opportunity to organize special events onboard our flights, such as marriage proposals, birthday celebrations, anniversaries, and more.

Imagine popping the question to your significant other while soaring above the clouds, or surprising your loved one with a romantic dinner at 30,000 feet. Our team is dedicated to making your special event one that you and your guests will cherish forever.

We offer a variety of customizable packages to suit your needs, including catering, decorations, music, and more. Our experienced team will work with you to ensure that every detail is perfect, so you can sit back, relax, and enjoy the moment.

To learn more about our special event packages and to start planning your dream celebration, please contact our customer service team at [email protected].